Frequently asked Questions

Have a question about Bixby? The answer is probably here below:

Bixby is an intelligent, personalized, multi-modal voice interface for your phone. It enables you to seamlessly switch between voice and touch modes of operation – bringing ease of use and joy to your everyday device use.

With Bixby, you don’t need to learn a new command or vocabulary; just speak using natural language and Bixby will do its best to understand and execute your command.

Bixby was conceived as a voice-based, natural speech interface for our phones and other connected devices. It was built to simplify the human-machine interface. Bixby is a specialized voice interface for our hardware. Out of the box, it knows more than 1,000 capabilities of a modern smartphone – enabling it control almost every aspect of the phone. Over time, we added other capabilities to it – including the ability to answer questions about the outside world in general or in specific content verticals (music, maps, news, video, etc.).

Alexa, on the other hand, was designed to make your Amazon shopping easier. And, for everything else, it requires developers to write code before Alexa can understand that domain. Google Assistant was designed to answer facts about the world; over time it was able to answer questions about your Gmail, calendar and contacts.

Bixby is currently available on the Galaxy S8, S8+, and Note 8. Samsung plans to expand support to more models in the future.

We chose the name "Bixby," as it's easy for the voice assistant's microphone to hear and understand. As a result, Bixby's name is not able to be changed.

Users must log in with a Samsung account in order to use Bixby Voice, thus it does not support Incognito mode.

Yes, to use Bixby, you must be connected to a mobile data or Wi-Fi network. Bixby Voice may be limited or unavailable under these conditions:

  • During media (video/game/voice) recording
  • During a call (including outgoing call)
  • While docked on the DeX Station
  • Maximum power saving mode
  • Emergency mode
  • Kids mode
  • Mirror link 

You can swipe the Home screen to the right to turn off Bixby. In the Edit menu for the Home screen, turn the On/Off toggle switch at the top of Bixby Home to the Off position. This way, you can no longer entre Home by swiping the screen.

You can hide unwanted cards from Home. Tap ︙ in the upper right side of a card, and tap "Do not show again".

If you wish to redisplay the card you've hidden, go to Bixby > Settings > Cards, and change your settings.

Configuration path:
Open ︙ in the upper right side of Home, go to Settings > Cards, find a specific card, and turn it on.

Currently, you can't change the color of each card or the background color of Bixby. We plan to add this feature at a later date.

You can open Bixby from the lock screen.
However, to protect the user’s personal information, only the titles of 4 cards (Gallery, Contacts, Video, and Calendar) will appear, as displaying their content may put your personal information at risk.
To set up a card you want to use on the lock screen, go to Bixby > Settings > Show on Lock screen, and select which cards you wish to display on the lock screen.

Configuration path:
Open ︙ in the upper right side of Home, go to Settings > Show on Lock screen, and turn a specific app on or off.

You can position frequently used cards at the top of Bixby. Tap ︙ in the upper right side of a card whose position you need to fix, and tap "Pin to top".

Home doesn't provide additional notifications. Home doesn't provide the user notifications. Although it recommends suitable cards depending on your circumstances, it doesn't provide vibration or notification options.

In Home, cards are rearranged because those are associated with the user’s operating environment determined by the user’s app usage frequency and time, place, or occasion.

The Bixby Voice Open Trivia feature allow users to ask general questions about an entity (i.e. a person, place or thing). Bixby Voice will provide news articles (text), videos, webpages, etc. to answer users' questions.

Yes, you can select another language from Bixby Home > Settings > Language and speaking style, or learn how to customize Bixby Voice in detail.

No, currently we are supporting one Bixby voice option.

In addition, you can also ask Bixby Voice questions, like "what is the weather like outside" or "what movies are playing nearby."

You can find the supported Apps list and sample commands on Apps with voice and Bixby Labs.

You can find your last conversation on My Bixby. My Bixby keeps track of all your conversations and helps you improve on them with phrases you can suggest to improve your Bixby experience.

Bixby will appear and will be animated on the screen when listening, and white and still when not listening.

When text is recognised in an image, this feature extracts text and provides translations. In particular, when a business card is recognised, this feature will automatically save the information contained in the business card to contacts.

This feature recognises a wine label in an image, and displays information about the wine.

You can open the Vision feature via Camera, Bixby Home, Gallery, or Browser.

  1. In Auto mode of Camera, tap the Vision button;
  2. On the Home screen, tap the Vision button;
  3. In Detail view of Gallery, tap the Vision button; or
  4. Long-press an image in a webpage of your browser to open the contextual menu, and tap Vision.

When an object is recognised in an image, this feature will display relevant shopping information.

When the Place feature recognises a scenery image, it will start analysing if the place is a landmark. If it deems that the place is a landmark, it will display information about the area and surrounding areas; if the place is not a landmark, it will display information about the surrounding areas.

The Vision feature recognises a given image, and provides relevant information including shopping, image search, place, wine, translation, and business card Available services may vary depending on your device, country, and/or mobile carrier.

This feature searches for images that are similar to all images, except for QR codes and barcodes, and displays search results.

To ensure correct recognition of images, please check the following:

  1. Make sure that you maintain a steady position to avoid shaking the Camera during preview. Since a brighter environment makes recognition easier, try to brighten up the surrounding environment as much as possible, or tap the flashlight button in the upper centre of the screen, and turn on the flashlight.
  2. Place your subject in the centre of the screen while ensuring that it takes up over 25% of the screen, and take a photo. Please note that you should avoid filling the whole screen with the subject and leave at least a 20% margin.
  3. Do not photograph the subject upside down or rotated. Avoid taking a landscape photo in portrait orientation.

In principle, recognised images are not stored. If you wish to save images you recognise in Camera or Bixby’s preview mode, go to Vision > Settings, and turn on the "Save captured images" option. (Save path: DCIM > Vision)

Vision recognizes the following 40 languages for translations: Afrikaans, Azerbaijani, Belarusian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Filipino, Finnish, French, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Turkish, Ukrainian, Vietnamese Vision provides the following 104 languages for translation results: Afrikaans, Albanian, Amharic, Arabic, Armenian, Azerbaijani, Basque, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Cebuano, Chichewa, Chinese (Simplified), Chinese (Traditional), Corsican, Croatian, Czech, Danish, Dutch, English, Esperanto, Estonian, Filipino, Finnish, French, Frisian, Galician, Georgian, German, Greek, Gujarati, Haitian Creole, Hausa, Hawaiian, Hebrew, Hindi, Hmong, Hungarian, Icelandic, Igbo, Indonesian, Irish, Italian, Japanese, Javanese, Kannada, Kazakh, Khmer, Korean, Kurdish (Kurmanji), Kyrgyz, Lao, Latin, Latvian, Lithuanian, Luxembourgish, Macedonian, Malagasy, Malay, Malayalam, Maltese, Maori, Marathi, Mongolian, Myanmar (Burmese), Nepali, Norwegian, Pashto, Persian, Polish, Portuguese, Punjabi, Romanian, Russian, Samoan, Scots Gaelic, Serbian, Sesotho, Shona, Sindhi, Sinhala, Slovak, Slovenian, Somali, Spanish, Sundanese, Swahili, Swedish, Tajik, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Welsh, Xhosa, Yiddish, Yoruba, Zulu

In the preview in Camera, make sure that your device is stable and isn't shaking. Pictures are recognized better in bright environments, so try to make the surrounding environment as bright as possible. When taking a picture, make sure that the entire subject is placed at the center of the screen and takes up more than 25 percent of the screen. Avoid filling the whole screen with the subject, and leave at least a 20 percent margin at the edges of your image. When taking a picture, make sure that it's not upside down or rotated. Avoid taking a picture of a wide object while holding the device in portrait orientation. To distinguish products easily, make sure that the picture is of the most identifiable side of a product (i.e., its front is directly facing the camera) when you take the picture.

You can use Reminder by calling Bixby. Request Bixby to do the following. The Reminder feature will turn on. Examples: "Remind me to take my medicine every day at 3 pm." "Remind me to water my plants when I get home."

When you add a reminder using the Reminder feature, select the "Set conditions" button, and specify a time, date, or place notification. You can set up a notification on the Edit screen of Reminder. Alternatively, you can specify conditions using the Reminder icon that appears at the bottom of the screen when you add a reminder from another app.

When you complete a reminder, swipe it to the left from the reminder list. Completed reminders can be restored in More > Completed items. You can select multiple reminders from the reminder list in More > Edit, or long-pressing desired reminders. You can swipe a reminder to the right, add a colour to it, and also "Edit" or "Delete" it.

You can create a reminder with specific tasks in text or checklist format, calls and text messages that you want to make later, and media contents that you want to revisit later such as photos (up to 8 photos in one reminder), videos, and web contents.

Using the Reminder feature, you can check the tasks you have gathered. You can view them via the reminder cards in Bixby. If you have reminders that you need to check frequently, place the reminder widget on the Home screen. You can also add reminders to the Edge panel, and check them. Furthermore, you can pin one reminder to the AOD screen. Check out an important reminder on the AOD.

To run the Reminder feature using reminder cards in Bixby. You can also run it by selecting the reminder widget from the widget list and adding it to the Home screen. Alternatively, add a reminder to the Edge panel to run the Reminder feature. After running the Reminder feature, you will be able to add app icons to the Home screen and Apps.

You can gather the following into one place and manage them collectively: Tasks you must not forget; calls, web content, text messages, or videos that you need to revisit; and things you need to put off now and tackle when you have time.

Bixby Home suggests contextually relevant cards based on your usage pattern, but it does not send you separate alerts or notifications.